How to Request Free Replacement Parts from TONGSHENGJU (Step-by-Step Guide)

Did you know every TONGSHENGJU.com purchase comes with complimentary replacement parts? Here's how to claim yours efficiently:

Pro Tip: Complete your building project first! We recommend assembling your set and verifying all missing components before submitting a request. This ensures we can send all required replacements in one shipment.

Step 1: Document Missing Parts

Open your instruction manual to the page showing the missing component(s)

Take a clear photo that shows:

Visible page number

Circled missing part(s) using markup tools

Quantity needed (handwritten or digital notation)

Step 2: Submit Your Request
Send an email to cs@tongshengju.com containing:
✔️ Documentation photos
✔️ Your order number (found in confirmation email)
✉️ Subject line: "Replacement Request - Order #[YourNumber]"

Processing Timeline:
Our team will respond within 48 business hours with tracking information once processed.

Key Benefits:

Zero additional costs

Global shipping coverage

Dedicated parts support

Need urgent assistance? Include "URGENT" in your subject line for prioritized service.